At Paradise Mall we strive to deliver your orders quickly and efficiently across the UAE. Below is our shipping policy, including processing times, delivery options, and other important details.
1. Order Processing Time
- Orders are processed within 24-48 hours after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time & Delivery Estimates
We partner with Postx for secure and timely deliveries across the UAE. Estimated delivery times are as follows:
- Standard Delivery: 2-5 business days
Delivery times may vary based on product availability, location, and unforeseen circumstances.
3. Shipping Charges
- Standard Shipping: Free Shipping All Over UAE.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order through the Postx tracking portal.
5. Delivery Locations
We currently deliver across all major cities and regions in the UAE. If your location is not serviceable, we will notify you at checkout.
6. Delivery Attempts & Failed Deliveries
- Our courier will make two attempts to deliver your order.
- If the delivery fails due to an incorrect address or unavailability, the order may be returned to us. Additional charges may apply for re-delivery.
7. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact our support team within 48 hours of delivery with photos of the package and items.
8. Contact Us
For any shipping-related queries, feel free to contact our support team at:
📧 paradisemall912@gmail.com
📞 +92 311 8488706
We appreciate your trust in Paradise Mall and look forward to serving you! 🚀